Effective Date: 15 May 2025
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www.alt-optics.com (the “Website”) and ALT Optics are owned and operated by “ALT Life” LLP (сollectively the “Company”, “we”, “our”, or “us”). 

This Return Policy (the “Policy”) is developed in accordance with the legislation of the Republic of Kazakhstan and forms an integral part of the Terms of Service (Public Offer) of ALT Optics, published on the official website: www.alt-optics.com.

This Policy establishes the terms, conditions, and procedures for the return or exchange of goods purchased by the Buyer on the website alt-optics.com.

By placing an order on the website, the Buyer confirms that they have read and fully accept this Policy without any reservations, thereby agreeing to its application. If the Buyer does not agree with the terms of this Policy, they must refrain from placing orders and using the service.

​Please review our Privacy Policy, which will also govern your use of our website and other related services.

ALT Optics is committed to customer satisfaction and product quality. If you are not fully satisfied with your purchase, you may request a return or exchange in accordance with the policy below.

We accept the following payment methods:
– Bank cards (Visa, MasterCard);
– Electronic payments (Apple Pay, Google Pay);
– Installment and deferred payment options via third-party payment services (such as Klarna, Afterpay, Kaspi Rassrochka, etc.), if such options are available at the checkout stage.

– Payment is charged immediately upon order confirmation unless otherwise specified by the terms of a third-party payment service.

– In the case of installment or deferred payment, funds are withdrawn according to the schedule provided by the relevant service provider.

You may return a product if the following conditions are met:

• The return is requested within 14 calendar days from the date of receipt;

• The product has not been used, worn, damaged, or soiled;

• The original packaging, tags, seals, and accompanying documentation are intact;

• Gift cards and discounted items are not eligible for return.

To initiate a return:

• Contact us via email at support@alt-optics.com with the subject line “Return Order №…”;

• Provide your order number, reason for return, and attach product photos if there is a defect;

• Wait for our confirmation and return instructions;

• Ship the product back to the return address provided (unless otherwise instructed), at your own expense;

• Once we receive and inspect the returned item, we will process your refund within 7-10 business days.

– After receiving and inspecting the returned item, a refund will be issued within 7–10 business days to the same payment method used for the original purchase;
– If the payment was made through an installment plan, the refund will be processed in accordance with the policies of the respective third-party payment service;
– We do not reimburse any fees charged by third-party payment systems;
– Processing times may vary depending on your bank or service provider.

We do not offer product exchanges for reasons such as size, color, or preference. If you are not satisfied with your purchase, you may return the item in accordance with our return policy and place a new order for the desired item.

If you received a defective item or an item you did not order:

• We will cover the cost of return shipping;

• You may request a replacement or a full refund;

• Photos and a clear description of the issue are required for approval.

“ALT Life” Limited Liability Partnership
 

Contact Emails: info@alt-optics.com, support@alt-optics.com.

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This Policy is governed by and interpreted in accordance with the Terms of Service (Public Offer) of ALT Optics, which can be found at: www.alt-optics.com.